Frequently Asked Questions About Our Roofing Services
At Cran-Marsh Inc., we understand that investing in your commercial or residential roofing project raises many questions. As a family owned and operated contractor serving New England, Cape Cod & The Islands for over 50 years, we’ve compiled answers to the questions we hear most often from property owners throughout New England, including Cape Cod and the Islands. Our GAF Master Elite Certification and CertainTeed Master Shingle Applicator status means we bring specialized expertise to every project, whether you’re searching for a roofer near you or planning a complete roof replacement.
Our commitment to transparency extends beyond our workmanship to how we communicate with clients. We believe trust is built with consistency over time, and answering your questions thoroughly is part of earning that trust. Below, you’ll find detailed information about our processes, materials, certifications, and what sets us apart as your roofing specialist.
What Types of Roofing Systems Do You Install?
We specialize in both commercial roofing and residential roof replacement, offering a comprehensive range of materials and systems to meet diverse needs. Our expertise spans traditional asphalt shingles, architectural shingles, metal roofing systems, EPDM rubber membranes, TPO systems, and modified bitumen applications. Each material offers distinct advantages depending on your building’s architecture, local weather patterns, and budget considerations.
For commercial properties, we often recommend TPO or EPDM systems due to their exceptional durability and energy efficiency ratings. These materials typically last 20-30 years with proper maintenance and can significantly reduce cooling costs during summer months. Residential clients frequently choose architectural shingles for their aesthetic appeal and 30-50 year warranties, while metal roofing provides unmatched longevity with lifespans exceeding 50 years.
How Long Does a Typical Roof Replacement Take?
The timeline for roof replacement varies significantly based on several factors including square footage, material selection, weather conditions, and structural complexity. Most residential projects ranging from 1,500 to 3,000 square feet are completed within 2-4 days, while larger commercial installations may require 1-3 weeks depending on accessibility and building operations.
Our process begins with thorough planning and material staging to minimize disruption to your daily activities. We coordinate deliveries, establish safety protocols, and create detailed work schedules that account for weather contingencies. For commercial clients, we often work in phases to maintain business operations, completing sections systematically to ensure continuous weather protection throughout the project.
What Certifications and Warranties Do You Offer?
Our certification portfolio includes prestigious designations that few contractors achieve. As a GAF Master Elite Contractor, we represent the top 2% of roofing professionals nationwide, meeting stringent requirements for licensing, insurance, reputation, and ongoing training. This certification enables us to offer GAF’s Golden Pledge warranty, providing 50-year coverage on materials and 25-30 years on workmanship.
Additionally, our CertainTeed Master Shingle Applicator status and Velux 5 Star Skylight Specialist certification demonstrate proficiency across multiple manufacturer platforms. These certifications require:
- Annual training updates on installation techniques and product innovations
- Minimum insurance thresholds exceeding standard contractor requirements
- Customer satisfaction scores maintained above manufacturer benchmarks
- Financial stability verification ensuring long-term warranty support
How Do You Handle Insurance Claims?
Navigating insurance claims for storm damage or age-related deterioration can be complex and time-consuming. Our experienced team assists property owners throughout the claims process, providing detailed documentation, photographs, and professional assessments that insurance adjusters require for accurate claim evaluation.
We begin with a comprehensive inspection using both visual assessment and technological tools like moisture meters and infrared cameras to identify hidden damage. Our detailed reports include itemized repair recommendations, material specifications, and cost estimates formatted to meet insurance company requirements. We maintain relationships with major insurance carriers and understand their specific documentation preferences, streamlining the approval process.
What Makes Your Company Different?
“Big Enough to Get the Job Done. Small Enough to Care” isn’t just our motto—it reflects our operational philosophy developed through five decades of service. While we maintain the resources and expertise to handle large-scale commercial projects, we preserve the personalized attention and accountability that defines family-owned businesses.
Our approach combines old-fashioned values with modern technology and techniques. We invest in ongoing education, maintain state-of-the-art equipment, and utilize project management software for real-time communication. Yet we still answer phone calls personally, visit job sites daily, and treat each project as if it were our own property. This balance enables us to deliver exceptional results while building lasting relationships with clients who often span multiple generations.
